What a Crappy Day! But I Learned Something…
August 15th, 2008 | Conflict Resolution, Frustration | No Comments | Written by Fighter
So, I was scheduled to fly out today (out of the country). I had my flight leaving Washington, Dulles Airport at 5:05 PM and running a connection through New York (JFK).
It hit 5 PM and they announced that our plane had not even left it’s other destination yet, but that it would come (don’t worry everyone).
Then, at 6 PM, they suddenly just canceled the flight! My connecting flight was at 8:55 PM and this left me little room to do anything.
All the passengers got in the herendous line to get help from the rediculously mean women at the counter. I had two options:
1. Follow suit and get in line and pray for the best.
2. Take things into my own hands and CALL Delta.
I did the latter and although it took me a good 30 minutes on the phone, we came to an agreeable alternate solution (which has me leaving tomorrow). However, there were many times that the call tested my patience. As nice as the woman was on the phone, some of her rediculously imposed red-tape was seriously starting to pi** me off!
“But I Kept My Cool…I Kept On Smiling…”
I almost lost my cool, but I made a conscious decision not to. I was watching what was happening down the line from people who were flaring their arms around and acting like monkeys.
They were getting the same rudness in return and ended up with results they were not happy with.
I, however, kept asking the attendent on the phone to place herself in my shoes and to be fair. The more I talked to her as a PERSON and REASONED, the further I got to getting a desirable result!
In the end, I got a great outcome and was very happy with it.
Then It Happened Again!
As I got home, I had to call the hotel and change my reservation and I already knew that they were going to try to charge me the day because I was within 24 hours. However, IT WASN’T MY FAULT!
Plus, I had extended my stay by one more day, so they were still going to get the same number of nights from me. When I called, the initial reaction was the same “no sir, we have to charge.”
I immediately asked for the supervisor (very nicely) and I made my case. However, STILL they didn’t listen!
Again, about to lose my cool to people who are being unreasonable, but then I remembered…
I realized that I could just call the corporate office and reason with them given my high points with them. So, that’s what I did. The representative was GREAT. She immediately called the hotel on my behalf and argued my case.
Eventually, the entire matter got handled and I have to pay nothing.
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Here’s what I learned…
I’ve watched my own father handle these situations and he’s a firm believer in “ATTACK hard and you get your way…” - Many times I’ve felt that he’s too fast to yell, shout and throw around threats, I’m starting to think that I may be right.
Given that I run my own business, lately I’ve actually been LESS likely to help someone if they call kicking and screaming then someone who calls reasoning with me on logic and nicely asking for HELP.
My Advice To You Is This - Don’t be that guy in line who was flaring his arms around and shouting - it won’t get you what you want. Take a deep breath, nicely ask for help and reason by asking the other person to place themselves in your shoes (while also placing YOURSELF in their shoes so they know it’s a two way street).
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So I was talking to one of my friends the other night. He started to talk about how he’s not happy with his current job and he just doesn’t know what he wants to do.


Randy Pausch, a truly inspirational man and also responsible for delivering the “Last Lecture” passed away a few days ago.
Sound a bit too mushy for you? Well, either way, try it. It can make a major impact on someone.













